By accessing or using the Aorvia website, products, or services, you agree to comply with and be bound by these **Terms of Service** and **Privacy Policy**. Please read them carefully before accessing or using any of our products, services, or solutions.
## **1. About Us**
Aorvia provides **cloudbased solutions**, **custom software development**, **mobile and web application services**, and **integrated accounting systems** designed to help businesses operate, grow, and scale efficiently and securely.
## **2. Use of Services**
* You agree to use our services only for lawful purposes and in compliance with these Terms. * You must not attempt to disrupt, compromise, damage, or gain unauthorized access to the security, functionality, infrastructure, or systems supporting our services. * You must not use our services in any manner that could interfere with the operation of our systems or negatively affect other users. * Aorvia reserves the right to **suspend or terminate your access** to our services if we reasonably believe that you have violated these Terms or misused our services.
## **3. Intellectual Property**
* All content, source code, software, designs, graphics, trademarks, logos, documentation, and other materials available through our website or services are the property of **Aorvia** or its respective licensors and are protected by applicable intellectual property laws. * You may **not copy, modify, reproduce, distribute, publish, sell, sublicense, or otherwise exploit** any part of our website, software, or services without prior written authorization from Aorvia. * Nothing in these Terms grants you ownership of or any intellectual property rights in Aorvia's products, services, software, or materials unless expressly agreed otherwise in writing.
## **4. Service Availability**
We make reasonable efforts to maintain the availability, reliability, and security of our cloud and software services.
However, **Aorvia does not guarantee uninterrupted or errorfree service** and shall not be responsible for downtime, data loss, service interruptions, or performance issues caused by circumstances beyond our reasonable control, including external providers, thirdparty services, network failures, maintenance, security incidents, or other unforeseen circumstances.
## **5. Payments and Subscriptions**
* All paid services must be paid in accordance with the terms specified in the applicable service agreement, quotation, subscription plan, or invoice. * **Aorvia reserves the right to modify pricing, plans, or service offerings** from time to time. Where reasonably applicable, affected customers will be provided with advance notice of material changes. * Unless otherwise agreed in writing, refunds are handled on a **casebycase basis** and are not guaranteed once development, configuration, deployment, or service delivery has commenced. * Failure to make required payments may result in the suspension or termination of the applicable services.
## **6. Limitation of Liability**
* To the maximum extent permitted by applicable law, Aorvia shall **not be liable for any indirect, incidental, special, consequential, or exemplary damages**, including loss of profits, business interruption, loss of data, or loss of business opportunities arising from or related to the use of our services. * Aorvia's services are provided subject to the limitations and conditions set forth in these Terms and any applicable service agreement. * Your sole remedy in the event of dissatisfaction with our services is to **discontinue using the affected service**, subject to any rights or remedies that cannot be excluded under applicable law.
## **7. Privacy Policy**
### **a. Information We Collect**
We may collect the following categories of information:
* Personal information such as your name, email address, company name, and contact information when you contact us, request a quotation, request a demonstration, or use our services. * Usage information, analytics, device information, and technical logs relating to your interaction with our website and services. * Payment and billing information, which may be processed securely by trusted thirdparty payment and service providers.
### **b. How We Use Your Information**
We may use the information we collect to:
* Provide, operate, maintain, and improve our services. * Communicate with you regarding services, updates, support, and relevant offers. * Monitor and maintain the security, integrity, and performance of our systems. * Detect, prevent, and investigate fraud, abuse, unauthorized access, and other security incidents. * Comply with applicable legal, regulatory, and contractual obligations.
### **c. Data Protection**
We implement **industrystandard security measures**, including encryption, access controls, secure hosting, and other appropriate technical and organizational safeguards, to protect your information against unauthorized access, alteration, disclosure, loss, or destruction.
However, no method of transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted to or stored through our services.
### **d. Data Sharing**
* We **do not sell, rent, or trade** your personal information. * We may share limited information with trusted thirdparty partners, contractors, hosting providers, payment processors, or service providers who assist us in operating our business and delivering our products and services. * Such parties are expected to handle information in accordance with applicable confidentiality and data protection requirements.
### **e. International Data Transfers**
Your information may be processed, transferred, or stored in countries other than your country of residence.
Where applicable, we take reasonable steps to ensure that such transfers are subject to appropriate safeguards and data protection standards, including requirements arising under the **GDPR** and other applicable data protection laws.
### **f. Cookies**
Our website may use cookies and similar technologies to **enhance user experience, maintain functionality, analyze traffic, and understand how our website is used**.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.
### **g. Your Rights**
Subject to applicable law, you may have the right to:
* Access, update, correct, or request deletion of your personal information. * Withdraw consent for certain marketing communications. * Request a copy of the personal information we hold about you. * Exercise other rights available to you under applicable data protection laws.
To exercise these rights or request further information, please contact us at **[privacy@Aorvia.com](mailto:privacy@Aorvia.com)**.
## **8. Service Suspension and Data Deletion After Subscription Expiry**
If a subscription expires and is not renewed, the services associated with the account may be **suspended immediately** and may no longer be accessible or available for use.
The customer may reactivate the applicable services and restore their data within **ninety (90) days** from the subscription expiry date by renewing the subscription and paying all applicable fees.
If the subscription is not renewed within this period, Aorvia reserves the right to **permanently delete the website, account data, content, and other associated data** without further notice. Once permanently deleted, such data may not be recoverable.
The customer is solely responsible for maintaining appropriate backup copies of their data before the subscription expires. Aorvia shall not be liable for any loss of data resulting from deletion after the applicable retention period has expired.
## **9. Changes to These Terms and Privacy Policy**
Aorvia may update these **Terms of Service and Privacy Policy** from time to time to reflect changes to our services, business practices, legal requirements, or other relevant circumstances.
Any revised version will be published on this page together with an updated **"Last updated"** date.
Your continued access to or use of our services after such changes become effective constitutes your acceptance of the revised Terms and Privacy Policy, to the extent permitted by applicable law.
## **10. Contact Us**
If you have any questions, concerns, or requests regarding these Terms of Service or our Privacy Policy, please contact us at:
